Returns & Refunds

Eligibility

To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. Returns requested more than 30 days after delivery may not be accepted.

Our return policy covers

• Defective or damaged products — we will exchange the item at no cost to you, and refund any postage you paid to return it. Please send us a photo or short video of the defect so our team can review it promptly.
• Change of mind — we accept returns if you cover the cost of return shipping.

Holiday returns

For items purchased up to two weeks before Thanksgiving or Christmas, we extend the return window to 60 days from the holiday date.

How to start a return

Email us at support@hawadrum.com with your order number and reason for return. We'll provide the return address and next steps. We recommend using a tracked shipping service — you are responsible for the contents until we receive them.

Refunds

Once we receive and inspect your return, we'll notify you by email of the outcome. Approved refunds are issued to your original payment method within a few business days.

If you haven't received your refund after a few days, please check with your bank or card provider first — processing times vary. If you're still having trouble, contact us at support@hawadrum.com.

Partial refunds

Partial refunds may apply to items that are returned in a condition different from how they were received, or items returned after the applicable return window.

Exchanges

If you received a defective or damaged item and would like the same item in exchange, email us at support@hawadrum.com and we'll arrange it.

Uncollected packages

If a package is returned to us as uncollected, we reserve the right to charge a handling fee of $30 to cover shipping and associated costs.

Questions?

We're here for you. Reach out any time at support@hawadrum.com.