Privacy Policy
Last updated: September 2026
Your privacy matters to us. This policy explains what information we collect, how we use it, and what choices you have. We keep it simple because you deserve to understand it.
Information we collect
When you place an order or interact with our site, we may collect:
- Contact details, name, email address, phone number
- Shipping and billing information, address and payment method (payment details are processed securely and never stored by us)
- Order history and preferences
- Device and browsing data, IP address, browser type, pages visited, via cookies and similar technologies
How we use your information
We use the information we collect to:
- Process and fulfil your orders
- Send order confirmations, shipping updates, and support communications
- Improve our website and personalise your experience
- Send promotional emails if you have opted in (you can unsubscribe at any time)
- Comply with legal obligations
Sharing your information
We do not sell your personal information. We share data only with trusted third parties who help us operate our business, such as payment processors, shipping carriers, and email service providers, and only to the extent necessary to provide our services.
Cookies
We use cookies to keep your shopping session active, understand how visitors use our site, and improve performance. You can control cookie settings through your browser. Disabling cookies may affect some site functionality.
Data retention
We retain your personal data for as long as necessary to fulfil orders and comply with legal obligations. You may request deletion of your data at any time by contacting us.
Your rights
Depending on where you live, you may have the right to access, correct, or delete the personal information we hold about you. To exercise any of these rights, please contact us at support@hawadrum.com.
Security
We take reasonable technical and organisational measures to protect your information against unauthorised access, loss, or misuse. All payment transactions are encrypted via SSL.
Changes to this policy
We may update this policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review it periodically.
Contact us
If you have any questions about this Privacy Policy, please reach out at support@hawadrum.com.